Legal information
Name of the operating company : HOTEL DU PETIT KOHLBERG
Email : info@petitkohlberg.com
Telephone : +33(0)389408530
Individual VAT identification number : FR08348567009
Siret number : 348 567 009 00
Photo credits : Eliophot
Responsibility
By accessing this site, you are informed that use of the Internet requires compliance with a set of laws relating in particular to copyright and the Data Protection Act. HOTEL DU PETIT KOHLBERG and ELIOPHOT may not be held liable for any errors or omissions. The publisher also reserves the right to modify and update the information on the site at any time.
Copyright
In application of the French Code of Intellectual Property, the reproduction for any use other than private, the sale, the distribution, the publication, the adaptation or the communication, in part or in full, of the data (presentation, layout of the site, photos, texts and illustrations protected by copyright) are strictly subject to the prior written authorisation of the above-mentioned rights holders.
Information technology and civil liberties
Any user who has submitted directly or indirectly nominative information has a right of access and rectification in accordance with the law n° 7817 of 6/01/78 (Computing and Liberties) to the site administrator.
Protection of personal data
Identity of the controller
The Site is published by the operating company whose contact details are given above.
Access to the website and the use of its contents are subject to the terms of use described below.
Nature of the personal data
Personal data" means any personal information that you may share with the operating company and that may enable the latter, directly or indirectly, to identify you as a natural person, for example when you visit the website, request information or book a room or other service.
The personal data collected
You may be asked to provide your personal data when you browse the website of the operating company.
The compulsory or optional nature of the information requested is indicated at the time of collection by an asterisk "*". Information marked with an asterisk is compulsory because it is essential for us to process your various requests. The other information is intended to help us get to know you better and improve the services we offer. It is therefore optional.
The operating company collects and processes your name, first name, e-mail address, billing address, telephone number, IP address, connection data and navigation data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.), your online reviews.
When is your personal data collected?
You browse the website (IP address and Cookies) and consult products or services;
You can send the operating company your observations/comments in certain sections, via questionnaires or contact forms, or via the official page of the operating company's social networks;
You send the operating company an e-mail message ;
Subscribe to the newsletter mailing list;
You share a page or an offer by sending an e-mail or via a social network;
You complete a satisfaction questionnaire;
You make a request for a quote.
Data storage
The information collected is stored in our various reservation systems on secure, SSL-certified databases.
This database includes guests' names, addresses, telephone numbers, job titles, company names and credit card details. We may also record other information such as your room, meal, beverage and other service preferences, as well as the history of your stay with us.
Purpose of data collection by the operating company
Through the website, the operating company collects information about you that is strictly necessary for the following purposes:
In order to manage your requests for information and reservations, as well as any loyalty programme;
To improve and personalise the services of the operating company in order to facilitate your navigation on the website;
To manage and monitor all customer relations;
Manage subscriptions to news and promotional offers from the operating company (newsletter);
To manage all your access requests in accordance with current legislation;
Managing unpaid bills and disputes;
Handle applications for any of the operating company's job vacancies that have come to your attention, or any unsolicited applications;
Measuring quality and satisfaction.
If you do not provide the required information, your request cannot be processed.
Commitments of the operating company regarding the protection of personal data
Transparency and purpose :
No personal data is or will be collected without your knowledge. The optional or compulsory nature of the information to be communicated to the operating company as part of the data collection carried out on the website will be indicated to you in advance by the presence of the asterisk symbol "*". The operating company collects and processes your personal data solely for the purposes described in this Legal Notice.
Proportionality and relevance :
The operating company only collects and processes the personal data necessary for the proper processing of your request or for the personalisation of the services offered to you.
Data storage time :
The operating company will only keep your personal data for as long as is necessary for processing in accordance with applicable law.
Security and confidentiality :
The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorised third parties.
We may disclose your personal information to local authorities if required by law or in the course of an investigation and in accordance with local regulations.
As with most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, internet service provider, referring and end pages, operating system, date, time and clickstream data.
Cookies do not record information provided by users during an online booking or when registering for a customer account. Cookies identify your browser rather than you and cannot by themselves reveal your identity.
Respecting your rights :
You are informed of your rights of interrogation, access, rectification and opposition for legitimate reasons as well as your right to oppose commercial prospecting in accordance with the provisions of law n°78-17 of 6 January 1978.
Rights of access, rectification and opposition :
In accordance with the law n° 78-17 of January 6, 1978, relating to Data processing, Files and Freedoms, you benefit, on simple written request, from a right of access and of correction on the information concerning you.
You may also, for legitimate reasons, object to the processing of your data.
To exercise any of these rights and obtain information about you, simply contact the operating company, whose contact details can be found at the beginning of this Legal Notice.
Cookies
When you visit the website, certain information relating to the browsing of your terminal may be recorded in files called "cookies" installed on your terminal, subject to the choices you have made concerning cookies and which you may modify at any time.
A cookie is a small text file saved in a dedicated space on your terminal's hard disk when you consult an online service using your browser. It allows its issuer to identify the terminal in which it is stored, during the period of validity or storage of the cookie.
The cookies issued by the operating company are used for the purposes described below, for the duration of the validity of the cookie concerned, subject to your choices resulting from the parameters of your browser software used during your visit to the website, the settings of which you can modify at any time.
Cookies from partner companies (third party cookies) may be placed on your computer via the website pages
Only the sender of a cookie can read or modify the information contained in it.
Different types of cookies are used on the website for different purposes. Some are necessary for your use of the website.
Analytical cookies
These are cookies that enable the operating company :
to generate statistics on the various elements making up the website (sections and content visited, path taken) in order to improve the browsing experience offered;
to count the total number of advertisements displayed by it on its advertising spaces, to identify these advertisements, the number of times they are displayed, the number of clicks and navigation information.
Example of analytical cookies
GA Analytics: recording of browsing data
utm Analytics: recording of browsing data
Campaign: recording of browsing data for advertising campaigns
Social network cookies and plug-ins (social buttons)
The operating company may include on the website tools for sharing content with other people or for letting these other people know your consultation or your opinion concerning content on our site. This is particularly the case for "Share" and "Like" buttons from social networks such as Facebook, Twitter, etc.
The operating company has no control over the process used by the following social networks in collecting information:
Facebook Connect: connect using your Facebook account;
Facebook Social Graph: share the page on Facebook ;
Pinterest: share the page on Pinterest ;
Linkedin: share the page on Linkedin ;
Instagram: share the page on Instagram.
Cookies and machine identifiers for secure transactions
We inform you that when you place an order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your terminal, in particular the information (technical security attributes) required to recognise your equipment (computer, tablet or mobile phone) in order to identify your equipment for the purposes of securing transactions in your interest.
Advertising cookies
The advertising content (graphics, animations, videos, etc.) displayed in the advertising spaces of the operating company may contain cookies issued by third parties which may make it possible, during the period of validity of the cookies, to count clicks, but also to offer you the most suitable advertising according to your browsing behaviour, centres of interest and preferences.
Rejecting advertising cookies has no impact on the use of the site and will not stop advertising on the site or on the internet. It will only result in the display of advertising that does not take into account your interests or preferences.
These cookies depend mainly on the advertising agencies. We cannot list them all here:
AdWords: purchase of sponsored keywords displayed on Google
Facebook Custom Audience
targeted advertising: recording of the browsing path
Targeted advertising
The site may contain cookies issued by third parties (advertising agencies and tools) and may enable them, during the period of validity of the cookie, to collect browsing data relating to devices connecting to our sites and to offer you advertising content likely to correspond to your previous browsing on the site.
Under no circumstances does this collection of data allow these service providers to identify you personally. Your name, first name, user name, postal address, e-mail address and password are never communicated to third parties without your prior and explicit consent.
Your choices regarding cookies
You have several options for managing cookies. Any settings you make may affect your ability to browse the Internet and access certain services that require the use of cookies.
The choices available to you through your browser
You can customise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox etc.) so that cookies are stored on your terminal or are refused.
Refusing cookies
If you refuse to accept cookies, certain functions, such as identification / connection to your personal space, customisation of your navigation (choice of favourite language for example) will no longer be available.
The operating company declines all responsibility for the consequences of the degraded functioning of its services and functionalities due to the refusal of the cookie.
How do you exercise your choices, depending on the browser you use?
Each browser has a different configuration for managing cookies and your choices. This is described in the help menu of your browser, which will tell you how to change your cookie preferences.
For Internet Explorer™ :
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or
In Internet Explorer, click on the Tools button, then on Internet Options. On the General tab, under Browsing History, click on Settings. Click on the Show files button. Click on the Name column heading to sort all files alphabetically, then scroll down the list until you see files beginning with the prefix "Cookie" (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete them. Close the window containing the list of files, then click OK twice to return to Internet Explorer.
For Safari™:
https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Or
In your browser, choose Edit > Preferences. Click on Security. Click on Show Cookies. Select the cookies that contain the name of the operating company and click on Delete or Delete All. After deleting the cookies, click Done.
For Chrome™:
https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Or
Open Google Chrome. On the browser toolbar, click More. Position your cursor on More tools, then click on Clear browsing data. In the "Clear browsing data" window, tick the Cookies and data from other sites or plug-ins and Images and cached files boxes. Use the menu at the top to select the amount of data you wish to delete. Select From Start to delete everything. Click on Delete browsing data.
For Firefox™:
https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Or
Go to the "Tools" tab on your browser and select the "Options" menu. In the window that appears, select "Privacy" and click on "Delete specific cookies". Locate the files containing the name of the operating company. Select them and delete them.
For more information on cookies
The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Referral to the Consumer Ombudsman
In accordance with Articles L. 616-1 and R. 111-1 6° of the French Consumer Code, after contacting customer services and if no satisfactory response is received within 1 month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below.
Tourism and Travel Mediation
BP 80 303
75 823 Paris Cedex 17
Website : www.mtv.travel
